FAQ

• What is your strength compare to other vendors？
  

GD is a leading manufacture specialized in various applications based on their rich working experience in the past 25 years. We could give perfect solutions to your requirements with our know-how on extruder design and material processing.

The most important is that a customized solution on your extruder project is available for you from our team. Any difficult process could be done on our lab extruder and analyse the possibility to make it succeed on the scale production extruder. Some special design which helps to make the qualified product are available here from us.

We not only provide extruder, but we provide the whole turn-key system for you. Making your product more competitive on the market. We create value for you.

• What is your normal lead time and transport ways of the extruder?

Lead time varies according to the extruder model, applications and complex of the extruders.Normally 30-40 working days for TSE-C type machine,60-90 working days for TSE-D type machine.

• If we need spare parts for the extruder, how fast you can provide?

We have plenty of extruder parts in stock, for the standard parts, we can deliver them immediately by DHL. Customer could receive them with a very few days.

• What you can guarantee for the extruder if we choose your extruder?

We will 12 months warranty after commissioning in the customer plant. And if customer delays to the start-up of extruders, we can make the guarantee time up to 18 months.

Our team will use the best quality parts for the extruder, all parts will be strictly inspected before installed on your extruder. The quality, accuracy of parts could be guaranteed before installation. when the extruder dispatched, all the designs, drawing, extruder specifications, will be filed , this will be very much helpful to capture all the details when we need to services for your extruder.